Frequently Asked Questions
HAVE A QUESTION?
WE’RE HERE TO HELP!
Our amazing team is ready and available to answer your questions during our normal business hours, Monday through Friday from 8:30am to 5:00pm EST. Give us a call at (937)505-0444 or utilize the online chat for the quickest response.
For questions outside of our normal hours, you may find your answer in our Frequently Asked Questions. Choose the relevant category below to see more info on that topic. If you still need assistance, please send us a message and we will respond during normal business hours.
I HAVE A QUESTION ABOUT….
Where can I view your pricing?
I have a Custom Order Page. How do I view my pricing?
Scheduling an appointment
HOW DO I SCHEDULE AN APPOINTMENT?
HOW LONG AFTER SUBMITTING AN APPOINTMENT REQUEST SHOULD I EXPECT UNTIL THE PROPERTY IS FILMED?
WHAT IF I SCHEDULED AN APPOINTMENT AND I HAVE TO CANCEL IT?
BEFORE THE APPOINTMENT
WHAT CAN THE HOMEOWNERS OR THE AGENT DO TO BEST PREPARE FOR AN APPOINTMENT?
WHAT IF THE WEATHER IS BAD (E.I. RAINING, SNOWING, OR OVERCAST) THE DAY OF THE APPOINTMENT?
DURING THE APPOINTMENT
DO THE HOMEOWNERS OR THE AGENT HAVE TO BE PRESENT DURING AN APPOINTMENT?
WHAT DOES AN ARRIVAL WINDOW MEAN?
HOW LONG WILL IT TAKE TO FILM?
AFTER THE APPOINTMENT
WHAT IS THE TYPICAL LENGTH OF A VIDEO? ABOUT HOW MANY PHOTOS DO YOU TAKE AT EACH HOUSE?
HOW LONG DOES IT TAKE TO GET THE PHOTOS AND VIDEO?
The turnaround time for photo and video delivery is next business day by 5 P.M. Listings shot on a Friday, will be delivered on the following Monday, unless a RUSH is placed on the order, which ensures Saturday delivery by Noon. All media will be emailed to you as soon as it has been completed. The email will include a link to our ‘Branded’ and ‘Unbranded’ VIDEO TOUR PAGE that has both the photos and video embedded into the page. We also include download links for the photos (.zip file) and video (.mp4 file). For help on downloading the files please see our HOW TO PAGE.
*You can add a RUSH order to any listing for a fee of $50.00, which ensures you to have your photos by 10 a.m. the next business. If this falls on a Friday, you will have your photos by noon on Saturday.*
ONCE I HAVE THE PHOTOS AND VIDEO LINKS HOW DO I UPLOAD THEM TO VARIOUS WEBSITES?
WHEN DO I PAY FOR MY ORDER?
You will be invoiced by email, after your order has been filmed, the photos/video edited, and the links have been emailed.